Astrapi CRM Solutions Ltd Privacy Policy

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Last updated: 20th April 2025

 

1. Who We Are

Astrapi CRM Solutions Ltd is a UK-based company that provides Salesforce CRM consulting services. Our website address is: https://www.astrapisolutions.com

 

2. What Information We Collect

We may collect and process the following types of personal data:

• Name, email address, and contact details (e.g., when you contact us via our website)

• Business information you provide when enquiring about services

• Technical information (e.g., IP address, browser type, device info via cookies)

 

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide CRM consulting services

• Send relevant communications (e.g., quotes, meeting follow-ups)

• Improve our website experience

• Maintain legal and contractual obligations

We do not sell, rent, or trade your data.

 

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent – when you voluntarily contact us or opt into communications

• Contract – when we provide services or quotes

• Legitimate Interests – to improve our services and manage communications

 

5. Cookies & Analytics

We may use cookies or analytics tools (like Google Analytics or Wix Analytics) to understand how users interact with our site. You can manage or reject cookies through your browser settings.

 

6. Data Retention

We only keep your data for as long as necessary:

• Enquiry emails: up to 12 months

• Client-related data: up to 7 years (for legal/accounting reasons)

 

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

To exercise your rights, email us at: [hello@astrapisolutions.com]

 

8. Third-Party Services

We may use third-party platforms (e.g., email providers, analytics, scheduling tools) to help deliver our services. These platforms are carefully selected and compliant with relevant privacy laws.

 

9. Contact Us

If you have any questions about this policy or how we handle your data, contact:

 

Astrapi CRM Solutions Ltd

Company Registration Number: 16390433

Email: info@astrapisolutions.com
Website: https://www.astrapisolutions.com

 

If you're not satisfied, you have the right to lodge a complaint with the ICO (Information Commissioner’s Office): https://ico.org.uk